Customer Care Policy

Our Customer Care Policy is supreme in bringing forth the completion of any Electrical project, which aims to provide upmost satisfaction for the customer on their entire experience of our services.

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• We will be polite and courteous with the customer at all times.

• We always aim to listen to the customers requirements, to openly discuss for the best interest of the project, to include providing ongoing, helpful advice on any legislative changes that may have final impact on the project and final completion.

• We will aim to keep work within the customers schedule of times.

• We will maintain a tidy working environment.

• We will respect the customers property and possessions at all times with care and safety in mind.

• We have a duty to stay up to date on relevant industry practices, undergoing ongoing continued training to ensure our level of standards are in line with current Regulations and Health and Safety protocols.

• The customer can feel confident that the level of workmanship will be to a high standard, with Electrical Inspection Certificates and relevant. documentation handed over upon completion.

• All complaints will be handled formally through a strict and confidential process.

• We aim to work with less interruption as possible, keeping noise levels down as far is reasonable practical at all stages of the project.

• We always welcome feedback to help us to improve our services for the best possible outcome.

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